Get in Touch With Us
This page tells you how to reach the editorial team behind Real Money Online Casinos, what we can realistically help with, and where a question is better sent somewhere else. We research new online casinos, their bonus terms, payment methods and licensing status — we do not operate a casino, hold player funds or have access to anyone's account.
Email is the only channel we run: [email protected]. Messages are read by a person, and we aim to reply within two business days.
Send the Right Message to the Right Place
Most messages we receive fall into one of a handful of categories. Saying which one applies in your first line usually saves a round trip.
| Your question | Who should answer it | What to include |
|---|---|---|
| A page on this site looks wrong or out of date | Us — send it over | Page URL, the sentence in question, and your source if you have one |
| A withdrawal is delayed or an account is locked | The casino's support team first, then the state regulator | Contact us only if you want help understanding the terms involved |
| A bonus was removed or winnings voided | The casino's complaints procedure | We can explain wagering rules; we cannot reverse a decision |
| Whether a site is available in your state | Your state regulator's licensee list | We can point you to the right register |
| Gambling harm or self-exclusion | 1-800-GAMBLER and your state's self-exclusion program | Please seek support directly — it is faster than emailing us |
| Commercial or partnership enquiries | Us, marked clearly as commercial | Company name, entity, and what you are proposing |
How We Fund This Site
We may earn a commission when a reader signs up with a brand listed here. That relationship pays for the research; it does not decide the order of the list or the editorial ratings, and it does not buy a better write-up. If you email us to dispute a placement or a rating, you will get the same reasoning we would publish.
Our ratings are editorial judgments made by our reviewers. They are not customer-review averages, and they are not a prediction of how any individual's experience will go. No online casino is completely safe, and no one can guarantee a withdrawal or a win.
Questions About the Casinos We Cover
Readers most often write in about the brands sitting at the top of our new online casino list. Here is the kind of answer we can give, and the limits of it.
Raging Bull — our highest-rated listing (editorial rating 10.0)
Raging Bull leads our list because its welcome package is unusually large by US standards: 410% up to $10,000 plus 50 free spins. That headline number is what most emails ask about, and it is also where the caveats sit. A percentage match of that size is almost always paired with heavy playthrough, a maximum bet per spin while bonus funds are live, and a cap on how much of the bonus winnings can be cashed out. Before you deposit, read the wagering multiple, the max bonus bet and the cashout limit together — one of them usually does the real work. Limitation: a bonus this large is only worth the terms attached, and the practical ceiling on withdrawals can be far below the advertised $10,000. Always check the current terms on the operator's own page, since promotions change without notice.
Magician Bet — 101% No Wagering (editorial rating 9.9)
Magician Bet is on this page for the opposite reason to Raging Bull. A 101% match with no wagering requirement means bonus funds behave much more like cash, so there is no playthrough calculation to work out before you know what you can withdraw. For readers who find wagering requirements the most confusing part of a welcome bonus, that simplicity matters more than headline size. Limitation: no-wagering offers are usually smaller in absolute dollars, and they often carry their own restrictions — minimum deposit, game exclusions, or a maximum conversion. "No wagering" does not mean "no conditions."
Slots of Vegas — 375% plus 50 free spins on Cash Chaser (editorial rating 9.8)
Slots of Vegas earns its place on a new-casino page because the free spins are tied to one named slot rather than spread across a catalog, which makes the offer easy to evaluate: you know exactly what game the spins run on and can check its RTP and volatility before you claim. Limitation: game-specific spins are only useful if you want to play that game, and spin winnings are commonly credited as bonus funds with their own playthrough and expiry. Ask support for the spin value and the expiry window before claiming.
Others in the list
Uptown Aces (9.6) advertises 600% for new players; BetUS (9.1) runs 200% up to $4,000; Slots and Casino (8.8) lists 500% up to $2,500 across three deposits; Bets.FM (8.6) shows 225% up to 1 BTC plus 225 free spins. Card Crush (9.3), Zumba Cards (9.1) and Amazon Jackpots (8.8) use coin-based rewards — mystery coins, Sweeps Coins and poster bundles rather than dollar matches — which are a different model with different redemption rules. If you want us to explain how any of these structures work, name the brand and the offer in your email.
Money Questions We Get Asked Most
We do not process payments, so we cannot check the status of yours. We can explain how the mechanics usually work in the US market, and what to ask your casino.
- Minimum deposits — typically set per payment method rather than per site. A method with a $10 floor may still fail to trigger a bonus if the promotion sets a higher qualifying deposit.
- Deposit methods — debit cards are the most widely accepted; credit card deposits are declined by many US issuers for gambling; ACH bank transfers and online banking are common; e-wallet and PayPal availability varies by operator and by state, so verify before relying on it.
- Withdrawals — the method you deposited with is often the method you must be paid back to. Bank transfers and ACH usually take longer to land than e-wallets, and the first withdrawal is normally the slowest because verification happens then.
- Fees, limits and timings — check the minimum withdrawal amount, the weekly or monthly withdrawal cap, and whether the operator or your bank charges a transfer fee. Pending or reversal periods can delay payment before processing even starts.
- KYC and identity verification — expect to supply photo ID, proof of address and sometimes proof of payment ownership. Larger or unusual activity can trigger source-of-funds checks. Uploading documents early, rather than at cashout, is the single most effective way to avoid a stalled withdrawal.
If a payout has stalled, contact the casino in writing, keep the thread, and escalate through its published complaints procedure. If that fails, the regulator that licensed the site is the next step. Email us if you want help reading the terms that are being cited at you.
Games and Software Questions
We are happy to explain what sits behind the game lobby. The categories worth knowing:
- Slots — the bulk of most lobbies, differing by RTP and volatility. High volatility means rarer, larger wins; low volatility means smaller, steadier ones.
- Progressive jackpots — pooled prizes that grow across players. Some require a maximum bet to qualify for the top tier, and many are excluded from bonus wagering.
- Table games — blackjack, roulette and baccarat. These often contribute a reduced percentage toward wagering requirements, sometimes zero.
- Live dealer rooms — real dealers streamed in real time, with table limits set per room rather than per site.
- Mobile — most operators run browser-based mobile lobbies; native casino apps exist in some regulated states. Game availability on mobile can differ from desktop.
Outcomes in digital games are produced by random number generators, which licensed operators must have independently tested. Published RTP is a long-run average across millions of rounds, not a guide to a single session.
Beyond the Casino Lobby
Several brands we list run more than one product. BetUS, for example, is known for sportsbook betting alongside its casino, and its 200% up to $4,000 welcome offer for new players may carry different terms depending on which product you apply it to. Bets.FM advertises a crypto-denominated bonus, which brings currency conversion into the picture. Card Crush, Zumba Cards and Amazon Jackpots operate on a coin model, where Sweeps Coins or equivalent are redeemed rather than withdrawn as a straight cash balance — the redemption rules, minimums and eligibility are not the same as a cash casino's withdrawal policy. If you are comparing across these models, say so in your email and we will explain the differences rather than pretend they are interchangeable.
For readers looking at a different regulatory environment entirely, our guide to casinos outside the UK self-exclusion scheme covers a separate market with its own rules.
Eligibility, Licensing and What We Will Not Advise On
You must be 21 or over to gamble online in most US states that permit it, and physically located in a state where the activity is licensed. Regulation in the US is state-level: there is no single national online casino license, and federal law does not authorize operators to serve players nationwide. An operator accepting registrations from your state is not the same as being authorized to serve it — the only reliable check is the licensee register published by your state's gaming regulator.
Because the rules differ by state and change, we do not give legal advice and we will not tell you whether a specific transaction is lawful where you live. We can tell you which regulator to check and what the register should show.
We also cannot: recover funds, contact a casino on your behalf, remove a self-exclusion, or comment on the outcome of an ongoing dispute.
If Gambling Has Stopped Being Fun
Please do not wait for a reply from us. The National Problem Gambling Helpline is available 24/7 on 1-800-GAMBLER, and most licensed operators offer deposit limits, loss limits, time-outs and self-exclusion inside account settings. Statewide self-exclusion programs exist in several regulated states, and third-party blocking software can restrict gambling sites across your devices. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
Corrections, Complaints and Right of Reply
Accuracy matters more to us than volume. Our listings were last fact-checked on Sep 26, 2026 by Owen Barrett, and bonus terms change frequently between checks. If an offer on this page no longer matches what the operator publishes, send the URL and what you saw and we will verify it against the operator's own terms.
Operators who believe a review misrepresents them are welcome to write in. We will correct anything factually wrong. We will not remove an accurate limitation because it is unflattering.
Writing an Email That Gets a Useful Answer
- Name the casino and the specific offer or term you are asking about.
- Say what state you are in, if the question depends on availability.
- Paste the exact wording you were quoted, rather than summarizing it.
- Say what you have already tried — support ticket, complaints form, regulator.
- Tell us what outcome you want: an explanation, a correction, or a pointer to the right authority.
That is all it takes. Write to [email protected] and we will get back to you.